Thank you for visiting our website www.silverfiligree.co.uk. Please read these terms and conditions of use before using this site.
We operate this site for the purpose of advertising our products and services to customers and potential customers. By using this site, you signify your acceptance of these terms and conditions in return for which we will provide you with access.
From time to time we may modify the terms and conditions so please continue to review the conditions of use whenever accessing or using this site. If at any time you do not wish to accept these terms and conditions then you may not use this site.
Please note that:
Using this website indicates that you accept these terms and conditions which take effect on your use of the website. If you do not accept these terms and conditions please do not use the website for purchasing products.
We agree to supply products to you through this website and you agree to accept the products available through this website is subject to the terms and conditions set out below. We may make various changes to the terms and conditions set out below (and without notice to you) by updating postings on this part of the website. Your continued use of this website after such changes have been made shall be deemed to constitute your binding acceptance of such changes.
This site and all materials, names, logos and related products are protected by copyright, trademarks and other intellectual property rights that are owned by or licensed to us or otherwise included with the permission of the relevant owner.
Making a purchase
Price
All prices quoted on the website are inclusive of VAT.
Payment
All payments for products made through this website will be procured through a secure browser. All authority for payments must be made/given at the time of confirming the relevant order. Payments can be made by authorised credit or debit card (we accept all major credit and debit). No payment shall be deemed to have been received by us until funds are cleared. All orders are subject to your credit/debit card being approved.
Delivery
Goods will, in the absence of specified notification and/or at your request, be dispatched within two working days. Please allow up to a further three days for delivery.
Cancellation
SilverFilligree.co.uk only sells products that we believe to be of exceptional quality and we hope that you are happy with the items you receive from us.
Unless the product is damaged or faulty Silver Filigree do not offer a refund policy.
All goods returned as faulty with be checked and if found to have no fault will be returned to you. No refund will be processed until the returned goods have been received back into our warehouse
In order to return a damaged or faulty item please email us at sales@silverfiligree.co.uk and include your name, order number, phone number, email address and reason for return and one of our team will be in touch within two working days.
Please note – You have the right to cancel your order any time prior to dispatch and up to seven days after you receive the goods. Please email us at sales@silverfiligree.co.uk and include your name, order number, phone number, email address, and one of our team will be in touch. If you exercise your right to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to us at your own cost, and we strongly recommend you use an insured delivery method, such as Royal Mail Special Delivery. All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on this website:-
The goods must be returned with all accessories, packaging, instructions and other items included with it at the time of sale. You must take reasonable care of the goods and return them in its original and undamaged condition.
The proof of purchase must be supplied
We will not refund any items that have been specially made to your individual specification or personalised.
Where we have made a charge for postage, this will be deducted from your refund if the goods have been dispatched to (except within the first seven days of receiving the order).
Errors and Omissions
We make every effort to ensure that information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error, please let us know via our “contact us” section. We can accept no responsibility for information or opinions from third parties contained within this site or for the content of links from this site.
Product photographs are for illustration only, products may differ from those shown. Descriptions are supplied by the manufacturer and may change without notice.
We reserve the right to withdraw any item from sale at any point prior to dispatch, for whatever reason.
Offers, prices, specifications and services are subject to change. All goods subject to availability.
Promotional Codes and Offer Information
Promotional codes cannot be used in conjunction with any other offer including during our Sale periods.
Pricing
“Strikethrough” prices are displayed in accordance with a clearance, sale or promotional item. If an item is added to your basket whilst this sale is still live but you do not checkout, your basket will revert back to the original price of the product, before the sale.
Gift Vouchers
Gift vouchers may only be purchased and redeemed via the Silver Filigree site. Should you wish to gift a voucher you may send this direct, via email, to the recipient or send to your personal email address for use at a later date. There is no time limit for use of voucher codes, once purchased. Please ensure you input the correct email address details when purchasing a voucher.
Money off Promotion Codes
“Money Off” promotional codes cannot be used in conjunction with any other offer or code and can only be applied to an order above the amount specified on the marketing email and/or catalogue received. Promotional discount codes offered by Silver Filigree are only valid until the date specified and delivery charges will still apply.
If you return an item to us for a refund, having ordered with a money-off promotional code and your total order now equates to lower than the threshold for the original offer, you will no longer qualify for the monetary discount. We will therefore refund you the original price of the item, less the value of the code used.
Promotional Percentage Discount Codes
“Percentage Discount” promotional codes cannot be used in conjunction with any other offer or code and can only be applied according to the specifications outlined on the marketing email and/or catalogue received. Promotional discount codes offered by Silver Filigree are only valid until the date specified and delivery charges will still apply.
If you return an item to us for a refund we will refund you the original price of the item, less the percentage value discounted from the original order.
Promotional Free Gift Codes
“Free Gift” promotional codes cannot be used in conjunction with any other offer or code and can only be applied according to the specifications outlined on the marketing email and/or catalogue received. Promotional codes offered by Silver Filigree are only valid until the date specified and delivery charges will still apply.
If you return an item to us for a refund, having ordered with a promotional code for free gift provided you spend over a certain amount, and your total order now equates to lower than the threshold for the original offer, you will no longer qualify for this promotion. We therefore request that you return the gift to us with your return, or be willing to pay for the gift at the retail price. Alternatively, we can process an exchange for the returned item so that the monetary value of the order remains higher than the threshold for the original offer.
Promotional Delivery Codes
“Free Delivery” codes cannot be used in conjunction with any other offer or code and can only be applied according to the specifications outlined on the marketing email and/or catalogue received. Promotional codes offered by Silver Filigree are only valid until the date specified. Please note that free delivery applied to our Standard 2-3 working day delivery service. We are unable to provide free delivery for Next Day or International Orders. Redemption of a free delivery code should be confirmed at checkout. Please ensure you select the free delivery option.