Delivery Info
The charge for UK standard postage and packing is £2.99.
Our standard delivery time is usually 2 to 3 working days. If we receive an order on our website before 2pm we aim to dispatch the order the same day.
Delivery times may be extended during certain busy periods (Sale periods and Christmas).
Please note that all orders are delivered by Royal Mail.
If you require a Next Day delivery service this can be selected at the confirm and pay stage of our checkout. For this service we charge £4.99 and orders must be placed before 2pm to qualify.
Next Day orders placed on a Friday are delivered on a Monday and Next Day orders placed on Saturday or Sunday are delivered on the following Tuesday. Next day orders placed on a Bank Holiday Monday will be delivered the following Wednesday. Please note that all Next Day orders require a signature upon delivery.
Returns Policy
We are confident that you will cherish the beautiful Silver Filigree articles forever, but in the unlikely event of returning your purchase, we are here to help you with.
If you are not completely satisfied, you may return the goods to us, unused and in the original packaging, within 14 days and we will happily provide a refund or alternatively, exchange the item if you wish so. Please note all returned items need to be returned unworn and in original packaging.
In order to return a damaged or faulty item please email us at sales@silverfiligree.co.uk and include your name, order number, phone number, email address and reason for return and one of our team will be in touch within two working days .
Regrettably, delivery charges for the original order will not be refunded. Any items returned that arrive damaged or become lost, will not be credited. We will only refund return/exchange postage costs if the item returned is faulty.
However, goods received damaged in transit will be replaced at no cost with free delivery provided you inform us of any breakage within three days of receiving the order.
Thank you for shopping at Silver Filigree!